Authentication Required

Issue: Authentication Window pops up, username and password are typed in however this does not give the user access to the site.

Authentication Required

First, try these steps. If these do not solve the issue then please raise a ticket

Solution: Clear Cache on browser

Known issue: YES

Steps to reproduce: YES

Jira Ticket:

Happy Fox: #SR00000288

Happy Fox Status: Solved

Steps to solve:

Press: Control F5 to Clear Browser.

If using Safari:

1. Go to Safari (left hand corner)

2. Select Preferences

3. Select 'Privacy'

4. Click on 'Manage Website Data'

5. Click 'REMOVE ALL'

6. Click 'DONE'

7 Close 'Preferences'