Issue: Authentication Window pops up, username and password are typed in however this does not give the user access to the site.
First, try these steps. If these do not solve the issue then please raise a ticket
Solution: Clear Cache on browser
Known issue: YES
Steps to reproduce: YES
Happy Fox: #SR00000288
Happy Fox Status: Solved
Steps to solve:
Press: Control F5 to Clear Browser.
If using Safari:
1. Go to Safari (left hand corner)
2. Select Preferences
3. Select 'Privacy'
4. Click on 'Manage Website Data'
5. Click 'REMOVE ALL'
6. Click 'DONE'
7 Close 'Preferences'